At Higby Hair Co., I reserve time specifically for each client to ensure you receive the attention and care you deserve.

Please plan to arrive a few minutes early to allow time for parking and to ensure we can begin your service on schedule and make the most of your appointment time.

If you are running late, please contact the salon as soon as possible so we can determine if we are still able to complete your service.

I kindly ask for at least 24 hours notice if you need to cancel or move your appointment.

Appointments that are canceled, moved, or missed with less than 24 hours notice may be subject to a cancellation fee.

If you cancel or reschedule more than 24 hours before your appointment, you will not be charged.

Appointment reminders will be sent prior to your appointment, including a reminder approximately one week before your scheduled visit, to help give you plenty of time to make any necessary changes.

Clients who do not show up for their scheduled appointment without notice may be charged a no-show fee.

Repeated no-shows or last-minute cancellations may require a deposit before booking future appointments.

If you arrive late, I will do my best to accommodate your appointment within the remaining scheduled time.

Depending on how late you arrive, we may need to shorten, adjust, or reschedule your service to avoid impacting the rest of the day’s appointments.

Full service charges may still apply for appointments that must be shortened due to late arrival.

A thorough consultation is part of every appointment so we can discuss your goals, expectations, hair history, and maintenance.

If you are booking a major change, corrective service, extension service, or are unsure which service to choose, a consultation may be recommended before scheduling.

Please be honest about your hair history, including previous color, chemical services, at-home color, medications, and any changes that may affect your hair or scalp.

To maintain a calm and relaxing environment and to allow full focus during appointments, I kindly ask that you attend your appointment alone unless a guest is necessary.

Children must be supervised at all times and may not be able to accompany you during longer appointments unless previously arranged.

Due to the time, product, and customization involved in salon services, refunds are not offered on completed services.

If you have any concerns about your hair, please contact me within 7 days of your appointment so I can review the situation and determine whether an adjustment is appropriate.

Retail purchases may be exchanged if approved and if products are returned in acceptable condition within the salon’s return window, if applicable.

Opened or used products may not be eligible for return.

Some specialty services may require a consultation, deposit, or additional appointment planning before booking.

For color corrections, extension services, and large transformations, pricing may vary depending on the time, product, and work required.

Laser hair removal services require consent forms, health history information, and adherence to all pre-care and aftercare instructions.

Clients may not be eligible for treatment if contraindications are present.

The salon reserves the right to refuse service to anyone for reasons including, but not limited to, unsafe conditions, inappropriate behavior, repeated policy violations, or circumstances that may prevent the service from being performed properly.